Terms and Condition

Terms and Condition

Welcome to Skillcrafters.net (the “Website”). These Terms and Conditions (the “Terms”) govern your access to and use of the Website, including any content, products, or services provided through the Website. Please read these Terms carefully before using the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Website.

Use of the Website

1.1 Eligibility: By using the Website, you represent and warrant that you are at least 18 years of age or the legal age of majority in your jurisdiction, and have the legal capacity to enter into these Terms. If you are using the Website on behalf of an organization, you further represent and warrant that you have the authority to bind that organization to these Terms.

 

1.2 User Account: To access certain features of the Website, you may need to create a user account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated. You are responsible for maintaining the security and confidentiality of your account credentials and for any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

 

1.3 Prohibited Activities: You agree not to use the Website for any unlawful or unauthorized purposes. You further agree not to engage in any activity that may interfere with or disrupt the Website, servers, or networks connected to the Website. You must comply with all applicable laws and regulations while using the Website.

 

Intellectual Property

2.1 Ownership: The Website and all its content, including but not limited to text, graphics, logos, images, videos, software, and trademarks, are owned by e-codeacademy.com or its licensors and are protected by intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works of the Website or its content without our prior written consent.

 

2.2 User Submissions: If you submit any content to the Website, including but not limited to comments, feedback, or suggestions, you grant e-codeacademy.com a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

 

Course Enrollment and Payments

3.1 Course Information: The Website provides information about coding courses offered bySkillcrafters.net. While we strive to ensure the accuracy of the course details, we do not warrant or guarantee the completeness, accuracy, or reliability of any information provided on the Website.

 

3.2 Pricing and Payment: The prices for the coding courses are displayed on the Website and are subject to change without notice. You agree to pay the applicable fees for the courses you enroll in, and you authorize e-codeacademy.com to charge your selected payment method for such fees. All payments are non-refundable, except as expressly stated in our refund policy.

 

Disclaimer and Limitation of Liability

4.1 Disclaimer: The Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted or error-free, or that any defects will be corrected. You use the Website at your own risk.

 

4.2 Limitation of Liability: In no event shall skillcrafters.net , its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website, even if advised of the possibility of such damages

Customer Account Cancellation Policy

5.1 To request the closing of your account, you must get in contact with us via email at [email protected]. Once the request has been sent, you can expect an email back from us within 48 hours.

Complaint Handling Procedure

6.1 If you are dissatisfied with any aspect of your relationship with our business including our products or services and wish to make a complaint, please contact us at

Customer Service Hotline Tel: (+44) 0333 880 7091 (Mondays – Fridays, 9:00am to 5:30pm) OR Email: [email protected] members of our complaints handling team are trained to handle complaints fairly and efficiently.

Please provide us with as much information as you can about your order and about the reason for your complaint.

We will acknowledge your complaint within seven (7) business days of receipt. We will investigate your complaint and keep you informed of the progress of our investigation. We will respond to your complaint in writing within fifteen (15) business days, provided we have all necessary information and have completed any investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our response at least every ten (10) business days, unless you agree otherwise.

If you are dissatisfied with our decision on your complaint, you may file a dispute. We will respond to your dispute in writing within ten (10) days provided we have all necessary and have completed any further investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our response at least every ten (10) business days, unless you agree otherwise.

If you are dissatisfied with our decision on your dispute, we will treat your dispute as a Stage 2 complaint and refer it to our internal dispute resolution committee.

Internal Dispute Resolution Procedure

7. 1 Your complaint will be reviewed by our internal dispute resolution committee, as they are independent from our complaint handling team and are committed to reviewing disputes objectively, fairly and efficiently.

We will respond to your dispute with a written internal dispute determination within ten (10) business days provided we have all necessary information and have completed any investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our review at least every ten (10) business days, unless you agree otherwise.

Refund Policy

8. We offer a refund within 14 days of the purchase date if you are dissatisfied with the product or experience

 

Company Info

Company Name: ASTRONIX GROUP LTD

Company No: 15091123

Mobile: (+44) 0333 880 7091

Mail: [email protected]

Address:83 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE